As part of our SAP support, we offer you maintenance services for your SAP systems and accompany you in all your support processes within the scope of your maintenance contract – SAP Standard Support or SAP Enterprise Support.
UNIORG Support: You can rely on us
Whether it is processing error messages from your SAP systems or supporting necessary upgrades, our certified SAP Support Organization takes care of all maintenance services for ERP systems based on SAP ECC 6.0, SAP S/4HANA and SAP Business One. This allows you to focus entirely on your relevant core processes and use your IT resources elsewhere.
Our services for your business:
- Check of error messages and classification in software errors or application errors
- Review of possible upgrades in cooperation with SAP
- Support hotline with predefined agreements
- SAP Solution Managers – as a platform for opening tickets and linking with SAP
- We provide update files for SAP Business One systems
We take care of your systems
As the “extended workbench” of SAP, our support hotline checks incoming error messages, classifies them and decides whether:
- an error message due to a misadjustment of the system, or
- about an actual software problem
and acts and forwards the information after consultation with you ft he UNIORG specialists from the SAP application support or ft he SAP.
Co-use of the SAP Solution Managers
With a maintenance contract with UNIORG, you can not only use the SAP Support Hotline with defined SLA’s, but also the necessary support platform – the SAP Solution Manager, if required and depending on the SAP ERP system used.
In order to save you time, costs and resources, we offer you the use of our SAP Solution Manager to monitor error messages and to link your system (SAP ECC 6.0 or SAP S/4HANA) with the systems of SAP SE.
Your point of contact
Our SAP support team will be glad to support you with the maintenance of your systems. We cordially invite you to a first discussion – a short message is enough.