SAP Certified Partner
Optimise your customer service with SAP Service Cloud and offer fast, personalised support. Learn how you can increase customer satisfaction through efficient processes and seamless integration.
Creating inspiring service experiences, increasing customer satisfaction and processing service requests quickly – that’s what makes for outstanding service. An intelligent service solution is therefore more important than ever for your company.
SAP Service Cloud, together with SAP Field Service Management, offers an integrated and comprehensive service landscape that provides your internal and external service teams with the best possible support in dealing with your customers and throughout the entire customer journey – from initial contact to after-sales.
Would you like more information about SAP Service Cloud with UNIORG? We would be happy to show you how you can generate a competitive advantage from your service.
Service customers are as diverse as their problems – and the channels they use to open service tickets, from traditional phone calls to social media enquiries. With SAP Service Cloud, you have the ideal tool for bundling, viewing and processing all these channels in one application. This means that no service ticket or order is lost, which increases your reliability in the eyes of your customers.
SAP Service Cloud can be used for businesses of any size. Thanks to its high user-friendliness and flexibility, it can be optimally integrated into your existing SAP ERP system landscape, whether SAP S/4HANA, SAP S/4HANA Cloud, SAP ERP 6.0 or SAP Business One. Together with SAP Field Service Management, SAP Service Cloud offers a seamless integration into your SAP system, providing an integrated and comprehensive service landscape that optimally supports your internal and external service teams throughout the entire customer journey.
Many service requests can be handled without time-consuming and costly technician visits. Thanks to the data in the ERP or other SAP system, your service agent has all the relevant information, i.e. the history of both the customer and the machine, directly at their fingertips and can, if necessary, provide simple troubleshooting instructions to the customer over the phone. This makes unnecessary service visits a thing of the past. However, if the fault cannot be rectified via remote diagnosis, the service agent has all the necessary information at their fingertips to pass the order on to dispatch.
With SAP, we were able to automate and streamline our end-to-end service process. Our technicians are delighted with the optimised assignments, and back-office staff can concentrate on the essentials. We have achieved our goal: to support our customers with the best possible service when using their machines.
Download our e-book now to learn how you can stand out from the competition with exceptional service and increase your company’s success. We would also be happy to show you the SAP Service Cloud in a live demo.
SAP Service Cloud is a tool for managing service tickets and orders. It supports you in organising and processing service tickets from all channels.
With the help of SAP Service Cloud, no digitally recorded service request will ever be lost again. Your customers can connect with you across all channels, and you can offer them fast, personalised service in return. Your service employees have all the information about the customer and the machines in use right at their fingertips, so there is no need to laboriously ask for details. This saves not only you, but also your customers time and capacity.
Yes. SAP Service Cloud is designed to give your service employees access to relevant information from anywhere and at any time, based on the principle of ‘mobility first’.
The SAP Service Cloud does not have a direct connection for field service, but it is compatible with SAP Field Service Management (FSM). SAP FSM is a tool for technician scheduling and resource planning, as well as on-site technician deployment. It supports you in the efficient planning of technicians, vehicles, materials and tools throughout the entire process.
Further information on SAP FSM can be found here.
SAP Service Cloud combines numerous communication channels that your customers can use to send service requests to you. In addition to traditional service channels such as phone calls and emails, SAP Service Cloud also supports social media channels such as Facebook, Twitter, YouTube, Instagram and WeChat. Furthermore, it is possible to connect SAP Service Cloud to the Internet of Things so that corresponding sensors automatically generate a service order ticket and thus initiate preventive maintenance.
You can find more information about the Internet of Things here.
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