With its latest CX solutions, Sales Cloud and Service Cloud V2 (also known as Intelligent Sales and Service Cloud), SAP has developed two powerful solutions for sales and service that boast numerous new features and an improved customer experience. This raises the question for companies: Is it possible to upgrade from SAP Sales and Service Cloud V1 to V2?
Sales and Service Cloud V2 is not a simple update that can be ‘installed’, but rather a completely new, cloud-native software. It is based on a microservice architecture that relies on side-by-side developments in line with a ‘clean core’ strategy. In short, the technological basis of Sales and Service Cloud V1 is no longer compatible with V2. Nevertheless, a changeover is possible, and SAP offers a transition path for this.
We offer a joint transition assessment to companies considering a change – whether to Sales Cloud, Service Cloud or both. Our experienced team of consultants will sit down with you and work with you to develop a successful transition plan for your company.
The goal/result is to have a clear scope, a reliable cost estimate, and a defined roadmap after the assessment workshops, which you can use to plan your company’s transition. In addition, you will gain a clear view of the technical transition of individual developments in your company.
The result is rounded off by a schedule that includes all relevant work packages, responsibilities, and milestones necessary for a successful transition to SAP Intelligent Sales/Service Cloud and seamless replacement of the old version.
We will then be happy to provide you with a customised quote for your V2 transition.
SAP has not yet announced an end-of-life date for SAP Sales/Service Cloud. In addition, quarterly updates will also continue until further notice.
SAP Sales/Service Cloud V2 is not simply an update/upgrade of the old solutions, but rather a completely new development (cloud native) of the system. Hosting is provided by so-called hyperscalers and, in conjunction with the microservice infrastructure on SAP BTP, ensures significantly increased performance and greater flexibility.
Yes. The name SAP Intelligent Sales and Service Cloud is synonymous with SAP Sales and Service Cloud V2. Both terms describe the same software.
Yes. SAP Sales and Service Cloud V2 includes various AI features that make everyday work in sales and service easier and smarter than ever before, such as AI-powered summaries, AI-generated drafts, and much more.
