SAP Certified Partner
As part of our SAP support, we offer you maintenance services for your SAP suite (SAP R/3, ECC 6.0, SAP S/4HANA, SAP Business One) and assist you with all your support processes as part of your maintenance contract – SAP Standard Support or SAP Enterprise Support.
While SAP systems are becoming increasingly complex due to modern developments, the demands on a company’s IT department are also increasing. We support you with the resulting challenges: our consultants solve problems that arise in the background as part of maintenance, while your corporate vision, strategy and planning security take centre stage. Align yourself with the future while we look after your ERP solution.
Checking error messages: the ERP suite and classifying them as software errors or application errorsExamination of possible upgrades: in cooperation with SAP SESupport hotline: with predefined agreements for your companySAP Solution Manager: as a platform for opening tickets and for linking with SAP SEProvision of update files: for SAP Business One systems
Whether it’s processing error messages from your SAP systems or providing support for necessary upgrades, our certified SAP support organisation provides all maintenance services for ERP suites such as ECC 6.0, SAP S/4HANA and SAP Business One. This allows you and your users to focus entirely on your business and your relevant core processes. Or take care of digitalisation projects, such as an SAP S/4HANA migration. The start of maintenance, end of maintenance and maintenance extensions are agreed with you in advance.
As an ‘extended workbench’ of SAP SE, our support team checks incoming error messages, classifies them and decides whether they are:
an error message due to an incorrect system setting or
an actual software problem
and, after consulting with you, forwards the information to the UNIORG specialists from SAP application support or to SAP itself.
With a maintenance contract with UNIORG, you can not only utilise the SAP support hotline with defined SLAs (Service Level Agreements), but also, if required and depending on the SAP ERP system used, the necessary support platform: the SAP Solution Manager.
To save you time, costs and resources, we offer you the option of using our SAP Solution Manager as part of our maintenance services: To monitor error messages and to link your system (SAP ECC 6.0 or SAP S/4HANA) with the SAP SE systems. This enables us to support your users at short notice, find solutions and ensure comprehensive maintenance.
Thanks to the certified and flexible UNIORG support concept, we can concentrate fully on our core business. Thanks to the high system availability, we can ensure absolutely high-performance business processes.
Long-term partnerships, customer satisfaction and sustainable success are the benchmarks of our own success
Our SAP support team will be happy to assist you and your company with the maintenance of your Business Suite and core applications. We would like to invite you to an initial meeting – just send us a short message.
