SAP Certified Partner
Transparency in all areas of the company – from product development to production, storage, sales and shipping, as well as all subsequent commercial and logistical processes such as invoicing, returns processing and service scheduling as a whole.
Service excellence – that means not just good quality, but outstanding customer care throughout the entire customer journey. For companies to achieve this, they need more than just a good service offering as such – every area of the company must be prepared to provide excellent service, long before the first customer contact. This is exactly where the UDINA Customer Service Portfolio comes in.
The UDINA Customer Service Portfolio creates transparency in all areas of the company – from product development to production, storage, sales and shipping, as well as all subsequent commercial and logistical processes, such as invoicing, returns processing or even service deployment planning as a whole.
Would you like to find out more about the special functions and options for your company? Our consultants will be happy to have an initial discussion with you.
UDINA stands for “UNIORG Digital Intelligent Network Applications”. This is a software developed by us. It includes various modules, such as a customer portal (UDINA Commerce Trade), a spare parts store (UDINA Commerce Spare Parts) and a database (UDINA Core Platform), which can be tailored to your company’s needs. UDINA is connected to the SAP backend, draws information from it and feeds it back so that no data is lost.
Long-term customer loyalty through outstanding customer service is the key to success. UDINA Service Excellence supports companies in establishing a strategic process to be perceived as a service-oriented organization. Exceptional service means knowing and understanding your customers well in order to provide customized offerings. It also means taking the time to listen to customers’ needs and make them feel important. In times like these, outstanding customer service is essential.
UDINA stands for “UNIORG Digital Intelligent Network Applications”
Yes, UDINA is a cloud application and as such is hosted on the SAP servers. This offers numerous advantages, such as high system and data security. As the SAP servers are located in Germany, UDINA continues to offer a high standard of data protection.
Long-term partnerships, customer satisfaction and sustainable success are the benchmarks of our own success
