Focus on the essentials – the customer. Introduction of SAP Service Cloud and SAP Field Service Management
VEMAG Maschinenbau GmbH
VEMAG Maschinenbau GmbH has been developing and producing machines and equipment for the food industry and trade for over 75 years and has played a key role in the development of continuous vacuum filling machines.
SAP has enabled us to automate and streamline our end-to-end service process. Our technicians are happy about optimized assignments and the back office staff can concentrate on the essentials. We have achieved our goal: to support our customers with the best possible service when using their machines.
In order to better respond to the increasing concentration in the field of food production and the ever-growing size of farms, VEMAG emphasizes the systematic nature of its specific solutions. The integration of complex processing steps into the production process is playing an increasingly important role in this context. This results in flexible, efficient solutions tailored to the specific requirements of the user, which can be easily integrated. VEMAG offers comprehensive customer-specific services, from installation and user training to preventive maintenance and repair services. The complexity of this is underlined by the demand for a high delivery rate for more than 20,000 spare and wear parts, as well as fast and reliable on-site service by service technicians throughout Germany. In order to effectively support service as part of the process chain throughout the entire organization, VEMAG integrated SAP Field Service Management (FSM) and SAP Service Cloud into the central SAP system.
Do you have any questions about our partner’s success story or would you like to find out more about the solutions and services used? Please feel free to contact us.
