SAP Certified Partner

B&C BüroCommunikation

On the pulse of time with efficient and automated processes through SAP Field Service Management (FSM)

B&C BüroCommunikation

B&C BüroCommunikation

The company

B&C BüroCommunikation is a system house for modern information technology with an extensive product range. Its services range from computer and network technology, telecommunications systems and network security to after sales and service.

The integrated FSM solution enables us to guarantee the highest service quality even under deadline pressure.
In addition to the acceptance of the technicians and even greater customer satisfaction, we have achieved an improved digitalization of our company.

Matthias Klotke,

Managing Director

About the project

In line with its corporate philosophy, B&C’s primary aim as an IT service provider is to set an example of modern, efficient and automated processes for its business partners. Assembly, maintenance and service tasks form an essential part of the value chain. In order to optimize these, B&C BüroCommunikation decided to introduce SAP Field Service Management (FSM), which is integrated into the central SAP system.

Branche

Project challenge

  • Error-prone processing from order entry to deployment planning, recording of work carried out and invoicing
  • Many media disruptions due to lack of digital support

Highlights of the project

  • Integrated information notifications when technicians report back
  • Faster information to technicians and structured planning
  • Digital signature of the service report by customers

Benefits of the project

  • Sustainable and resilient process reliability combined with maximum transparency
  • Quality assurance & traceability
  • Improvement in customer satisfaction

Contact

Do you have any questions about our partner’s success story or would you like to find out more about the solutions and services used? Please feel free to contact us.

Learn more

Your contact­partner

Any questions?

Jan Schönherr

SAP Consultant

+49 231 9497 0

j.schoenherr@uniorg.de