SAP Service Cloud & SAP Field Service Management (SAP FSM)
Creating inspiring service experiences, increasing customer satisfaction and processing service requests quickly – that’s what makes for outstanding service. That’s why an intelligent service solution is more important than ever for your business.
The SAP Service Cloud, together with SAP Field Service Management, provides an integrated and comprehensive service landscape that supports your internal and external sales force in meeting the challenges of dealing with your customers and throughout the entire customer journey – from initial contact to after-sales.
The SAP Service Cloud
Respond to your customers quickly, accurately and automatically with integrated and intelligent customer service from the cloud.
In today’s digital world, (your) customers expect mobile and various possibilities to communicate with your company. The SAP Service Cloud offers comprehensive omni-channel support, whether by e-mail, IoT services, chat, telephone, through your Web site, or via a self-service portal.
Intelligent ticket management, IoT connectivity, or predictive maintenace help automate many everyday tasks. In this way, you can accelerate and improve your customer service and motivate your service team through convenient working on the move or on the desktop and an intuitive user interface. In addition, reports, real-time analysis and KPIs enable you to track tickets and service processes.
Your customers will be delighted with a first-class and modern service and your company will benefit from it.
The SAP Field Service Management
Efficient resource planning and mobile working on site.
With SAP Field Service Management, you can optimally schedule your service technicians and obtain a 360° view of your service processes and on-site assignments. Supported by efficient skill management, you match orders to the skills of your service technicians and thus ensure optimal deployment planning. You accelerate service processes by integrating front office and back office processes and ensure smooth data exchange between office and field service. With the FSM solution, service technicians can manage their orders conveniently via smartphones or tablets – even when no network is available.
The included Crowd Service additionally offers you the possibility to react immediately to service requests and to provide optimal customer service. Create your own pool of qualified service technicians – consisting of employees, partners, suppliers or freelancers. In this way you can master every requirement, compensate for bottlenecks in your own personnel and always provide the right competence on site for every service order.
Would you like to get more information about SAP Service Cloud and SAP Field Service Management with UNIORG? Please contact us directly.
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