SAP Service Cloud & SAP Field Service Management (SAP FSM)

Creating inspiring service experiences, increasing customer satisfaction and processing service requests quickly – that’s what makes for outstanding service. That’s why an intelligent service solution is more important than ever for your business.

The SAP Service Cloud, together with SAP Field Service Management, provides an integrated and comprehensive service landscape that supports your internal and external sales force in meeting the challenges of dealing with your customers and throughout the entire customer journey – from initial contact to after-sales.

The SAP Service Cloud

Respond to your customers quickly, accurately and automatically with integrated and intelligent customer service from the cloud.

In today’s digital world, (your) customers expect mobile and various possibilities to communicate with your company. The SAP Service Cloud offers comprehensive omni-channel support, whether by e-mail, IoT services, chat, telephone, through your Web site, or via a self-service portal.

Intelligent ticket management, IoT connectivity, or predictive maintenace help automate many everyday tasks. In this way, you can accelerate and improve your customer service and motivate your service team through convenient working on the move or on the desktop and an intuitive user interface. In addition, reports, real-time analysis and KPIs enable you to track tickets and service processes.

Your customers will be delighted with a first-class and modern service and your company will benefit from it.